How to contact Boldteq support?
At Boldteq, we are committed to providing responsive and helpful support to our clients and partners. This article
explains all the ways you can reach our support team, what information to include in a support request, and what to
expect after you’ve reached out.
Ways to Contact Boldteq Support
Chat Support (Best for Real-Time Assistance)
The fastest way to connect with Boldteq support is through the chat widget on our website or inside your Boldteq
dashboard.
How it works:
- Open the chat widget
- Type your question or issue
- Our support team will respond as soon as possible
Best for: Quick clarifications, urgent issues, general support queries
Email Support
You can send detailed support requests via email.
📧 [email protected]
When emailing, try to include:
- Your account name
- Project or service involved
- Detailed description of the issue
- Screenshots or error messages (if applicable)
Best for: Non-urgent issues, attachments, detailed explanations
Support Request Form
You may have access to a support submission form within your Boldteq account interface.
Steps:
1. Log in to your Boldteq account
2. Go to the Support section
3. Fill out the support form with required details
4. Submit and await response
This helps streamline support and ensures your request is properly logged.
What Information to Include (For Faster Resolution)
Providing the right information helps our support team respond quickly and accurately:
- Your Full Name
- Business / Company Name
- Email Address associated with your Boldteq account
- Detailed description of the issue
- Steps to reproduce (if technical)
- Screenshots or Videos (if applicable)
- Any relevant URLs or error messages
Example support message:
“Hi, I’m seeing an error when trying to access the Billing section. The message says ‘Session expired,’ even after
logging in again. Screenshot attached.”
The more context you provide, the faster we can assist you.
🕒 Support Response Time
We aim to respond to all support inquiries within 24 business hours.
- Peak support hours: Monday–Friday
- Response time: Depends on the complexity of the request
- Urgent issues: Use chat support for real-time assistance
If your issue requires additional investigation, we will keep you updated on progress and next steps.
What Boldteq Support Can Help With
Our support team can assist with:
✔ Technical issues related to services
✔ Project delivery questions
✔ Billing or subscription inquiries
✔ Access problems
✔ Communication or assignment concerns
If your query is related to sales or new service requests, we will guide you to the right team.
What Happens After You Contact Support
1. Support request received – you’ll get a confirmation if via email
2. Assigned to a specialist – based on your service and issue type
3. Response or next steps provided – within SLA timeframe
4. Follow-up as needed – until your issue is resolved
Escalation Process
If you believe your issue requires urgent attention:
- Mention “URGENT” in your message
- Provide clear context about business impact
- A support lead will reassess priority and communicate accordingly
Helpful Tips for Smooth Support Experience
- Use chat support for faster responses
- Avoid sending vague messages like “Help me”
- Include screenshots for visual context
- Reference your account or project name
Still Need Help?
If you're not sure how best to reach us, just start a chat and our system will suggest the fastest way to connect you to
the right team.
