If you’re having trouble logging in to your Boldteq account, don’t worry. Most login issues can be resolved quickly by following the steps below.
This article walks you through common causes, step-by-step guidance, and what to do if the issue persists.
Step 1: Check Your Login Credentials
Before trying anything else, confirm the following:
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You are using the correct email address associated with your Boldteq account
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There are no typos in your email or password
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Caps Lock is turned off
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Extra spaces are not included when copying and pasting
Tip: Try typing your password manually instead of pasting it.
Step 2: Reset Your Password
If you’re unsure about your password, reset it.
How to Reset Your Password
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Go to the Boldteq login page
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Click “Forgot password?”
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Enter your registered email address
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Check your inbox for the reset email
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Follow the link to create a new password
If you don’t see the email, check your Spam or Junk folder.
Step 3: Verify Your Account Email
Make sure you’re using the email address that was used during onboarding.
If:
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You changed your work email
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Someone else created the account for you
Try logging in with your original email or contact your internal admin.
Step 4: Clear Browser Cache & Cookies
Sometimes browser data can prevent successful login.
Recommended Steps
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Clear cache and cookies
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Close and reopen your browser
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Try logging in again
You can also try:
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Opening an Incognito / Private window
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Using a different browser (Chrome, Firefox, Edge)
Step 5: Check Your Internet or Network
Login issues may occur if:
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Your internet connection is unstable
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Your company firewall or VPN blocks access
Try:
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Switching networks
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Temporarily disabling VPN
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Accessing from a different device
Step 6: Check for Temporary Service Issues
Occasionally, maintenance or temporary outages may affect login access.
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Refresh the page after a few minutes
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Check your email for any service notifications
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Try again later if the issue appears temporary
Step 7: Account Access or Subscription Status
If your subscription has:
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Expired
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Been cancelled
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Been suspended due to billing issues
You may not be able to log in.
Check your billing emails or reach out to your internal account owner.
Step 8: Try Logging In After 10–15 Minutes
If you’ve made multiple failed login attempts, your account may be temporarily locked for security reasons.
Wait 10–15 minutes before trying again.
Step 9: Contact Boldteq Support (If Issue Persists)
If none of the above steps resolve the issue, our support team is here to help.
What to Include When Contacting Support
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Your registered email address
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Screenshot of the error message (if any)
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Browser and device used
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Approximate time of last successful login
Email: [email protected]
Or start a chat from our website
Tips to Avoid Future Login Issues
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Use a password manager
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Keep your email updated
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Avoid multiple failed login attempts
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Bookmark the official Boldteq login page
Still Need Help?
If you’re still unable to log in after following this guide, contact Boldteq support and we’ll assist you promptly.